Please see our repair page. You may also want to look at our warranty policies.
A muffled or bassy sound can be a sign of debris blocking the microphone's ports. The E6 Earset, E2 Earset, H6 Headset, B2D Lavalier, B3 Lavalier, and B6 Lavalier all have protective caps to keep debris away from the microphone itself. See the page on cleaning protective caps for more...
Loud popping noises or crackling noises in audio systems often occur when a connection or cable is loose or broken. This issue could be at a microphone connector or somewhere further down the audio signal chain. Focus you attention on connectors which are handled, flexed, or unplugged frequently, and on...
Repair Tips How do I return a product for repair or exchange? Please download and complete the Product Repair/Return Form and then return it to us along with the product and purchase receipt. Note: Countryman evaluates individual repairs at no cost. For shipments of 3 or more items there is...